Questions and answers

What kind of air tickets you can buy online?

On the site you can buy tickets for international flights of more than 800 airlines all over the world. On the site are issued ONLY E-TICKETS.

What is an e-ticket? What are the advantages of it?

An e-ticket is a modern technology of buying a plane ticket; it is a paperless electronic form of a standard ticket. For the first time the technology of electronic management of documents was used in 1996 in the USA and widely spread in most countries of the world. Nowadays it is the most popular and convenient form of buying a ticket in Europe and America. E-tickets have become mandatory for IATA members since 2008. An e-ticket and baggage receipt are electronic forms of an air ticket, offered instead of a traditional paper ticket. It is safely stored in a special database of airline in e-form. A passenger receives itinerary receipt, which contains information about the passenger, the route, the tariff, payment, sale office and etc. Process of flight reservation doesn’t depend on form and is standard.
An e-ticket is storied in electronic form, that’s why, a passenger:

• can’t forget or lose it. It can’t be stolen;
• can buy an e-ticket for his relatives or friends, being in other cities. The only thing they need is to go through check-in at the airport of departure and show their ID;
• doesn’t need to use courier service and you don’t need to be in a definite place and wait for the delivery.

How is purchase of an e-ticket confirmed?

When a passenger travels using an e-ticket, he gets an itinerary receipt and a fiscal check, issued by check-out equipment when the order is paid in cash or by a plastic card. Passenger itinerary receipt contains full information about the route, form, details of payment, conditions of transportation and etc. similar to a paper ticket. It’s recommended to keep passenger itinerary receipt during the whole trip. Moreover, a passenger itinerary receipt can become necessary to be presented to air security service before entering airport or during passport control or customs inspection to prove that you either have a return ticket or go on travelling.

Having an e-ticket, what do I need to check in at the airport?

In any case adults need passports and children must have their birth-certificates for check-in at the airport. Passenger itinerary receipt is convenient as it contains all flight information; it’s recommended to have it at the airport, but it’s not necessary to have it during the registration.
Attention!
When you travel abroad, passenger itinerary receipt can be necessary during the passport control as a proof, that you have a return ticket or travel further. Passenger itinerary receipt can be necessary at some Russian airports to be presented to air security services before getting into the airport. That’s why it’s better to print it out and keep it with you.

How often is the flight information changed on the site?

It is an online booking system. When you search for a ticket, information about tariffs, flight schedule and availability of places is taken directly from airlines’ booking systems. Thus, making your search, you get the information up-to-date at the moment of your request, whenever it’s made.

Airline-discounters, who are they?

Airline-discounters (or «low-cost») – these are airlines, that offers low prices on the air travel through a cost optimization and a reduction in the standard package of services.

Can I arrange to exchange / return the ticket that was bought at low-cost airline?

In most cases, low-cost tickets can not be exchanged or returned. In any case, if you want to cancel a trip or change the settings, you need to inform the airline. We do not exchange or return tickets on flights of discounters and do not have information about the rules and penalties on exchanges and refunds of such tickets.

How can I pay for air tickets?

he fastest way is to use your plastic card. Payment of services with card authorization via Internet is effected via authentication server using bank credit cards of the following payment systems:

• VISA (Visa Classic, Visa Gold, Visa Platinum)
• MasterCard (MasterСard Mass, MasterСard Gold, MasterСard Platinum)

To effect a payment, you’ll need to provide the data of your plastic card. The data is transmitted with all the security requirements being observed. Your data will become available only to an authentication server via secure transmission channel (protocol SSL 3.0). The transmitted information is encrypted and saved on special-purpose server of the payment system.

How can I get the refund for the ticket?

Refund amount depends on fare rules. After agreeing of that amount with a passenger, the money will return only to the card used during the payment. Anywayanyday sends to the acquiring bank the order for a refund on the same day. But the money transfer to your card occurs within the period specified by your bank. In some cases, the money transfer can occur in up to a month.